Our commitment
Support that’s safe, respectful and genuinely yours
The way we work matters as much as what we do. These are the commitments that guide our practice every day.
Person-centred
Your goals, your routines, your choices. We start by listening, and we shape every support around the person — not the other way around.
Safe & accountable
We work in line with the NDIS Practice Standards, with clear processes, the right checks for our people, and a genuine openness to feedback.
Choice & dignity
You have the right to make decisions about your own life and support. Our job is to inform, enable and respect those decisions.
Respect & inclusion
We value every person’s identity, culture, relationships and community, and we work to support connection rather than isolation.
Consistency
We aim for a familiar, reliable team around you, so support feels steady and you don’t have to keep starting over.
Open communication
Honest, jargon-free conversations — with you, your family and the people who support you — so everyone’s on the same page.
Safeguarding & quality
Keeping the people we support safe is a responsibility we take seriously. Our approach includes the right screening and checks for our workers, clear procedures, and a culture where concerns can be raised without fear.
We believe good safeguarding is active, not passive — built into how we recruit, train, supervise and listen, every single day.
In practice, that means
- Worker screening and the right clearances for NDIS support roles
- Clear incident, risk and complaints processes
- Person-centred planning and regular reviews
- Respecting privacy and handling information carefully
- Welcoming feedback and acting on it
Our full feedback and complaints process is available on our feedback page.
Start the conversation
Tell us a little about what you’re looking for and our local Hunter team will be in touch. No pressure, no obligation — just a friendly chat about how we can help.
- Phone
- 0452 435 441
- info@namicare.com.au
- Hours
- Enquiries: Call or email any time — we’ll get back to you