Feedback & complaints
Your feedback helps us get it right
We welcome compliments, suggestions and complaints — they’re one of the most important ways we improve. You can raise anything with us openly, and it will never affect the support you receive.
How it works
- 1
Tell us
Talk to any member of our team, call or email us, or use our contact form. You can ask a family member, advocate or friend to do this with you or for you.
- 2
We listen
We’ll acknowledge your feedback, treat it seriously and respectfully, and make sure you’re not disadvantaged for raising it.
- 3
We look into it
We’ll work with you to understand what happened and what you’d like to see, and keep you informed as we look into it.
- 4
We put things right
We’ll let you know the outcome, take action where needed, and use what we learn to improve our support.
Raise it with Namicare
The quickest way to sort something out is to talk to us directly.
Contact the NDIS Commission
You can also raise a concern at any time with the independent NDIS Quality and Safeguards Commission — you don’t need to tell us first.